A. INTRODUCTION
- This Privacy Policy ("Policy") sets out how QuinPro Info Services Pvt Ltd ("Factsuite", "we", "us", "our" or "the Company") collects, uses, shares, discloses, and protects personal information through its website [www.factsuite.com] ("Website") / CRM [www.factsuite360.net] ("CRM") and in connection with its verification services, including Employee Background Verification, Tenancy verification, Support Staff Verification, and allied services ("Services").
- This Policy applies to all users of the Website, CRM and Services, including individuals who submit their own data ("Active Users"), and individuals whose data is submitted by others ("Passive Users"), together referred to as "Users" or "you".
- This electronic record is governed by the Information Technology Act, 2000 and the applicable rules thereunder, and does not require any physical or digital signature.
- By accessing or using the Website, CRM or Services, you consent to the practices described in this Policy, including the collection, processing, use, storage, transfer, and disclosure of your personal information.
- Please read this Policy in conjunction with our [Terms of Use] and [Terms of Service], which govern your interaction with our Website, CRM and Services.
B. CONTACT AND GRIEVANCE OFFICER
For questions or concerns about this Policy or your personal data, you may contact:
The Grievance Officer
Email: info@factsuite.com
Response Time: Within 30 business days.
C. CONSENT AND APPLICABILITY
- By accessing or using the Website, CRM or Services, or by providing personal information to us, you acknowledge that you have read, understood, and agreed to this Policy.
- If you are an Active User providing data of a Passive User, you confirm that you have obtained their lawful consent to share and process their information through our systems in accordance with this Policy.
- This Policy does not apply to third-party websites, mobile apps, or service providers ("Facilitators") linked to the Website, CRM or Services. Please refer to their respective privacy policies before sharing any data.
D. INFORMATION WE COLLECT
Direct Information: Provided during registration or service requests
- Name, email, contact number, gender, address, date of birth
- Government ID proofs (e.g., PAN, Aadhaar, Passport)
- Educational, employment, tenancy, or reference details
- Health reports for drug/medical tests (where applicable)
Subject SPDI: Sensitive personal data provided for background verification, such as:
- Salary slips, appointment letters, qualification documents
- Scanned ID/address proof (where voluntarily submitted)
- Health reports (shared through Facilitators)
Usage Data and Analytics:
- IP address, device information, browser type
- Date/time of access, session duration, pages viewed
- Chat interactions and support logs
Cookies and Tracking Technologies:
- To personalize user experience and analyze traffic
- You may disable cookies via browser settings, though it may affect functionality
E. PURPOSE OF DATA PROCESSING
We collect and process personal information for the following purposes:
- To deliver Services (Employee Background Verification, Tenancy verification, Support Staff Verification, and allied services, etc.)
- To validate user identity and maintain records
- To facilitate communication and respond to queries
- To generate reports for Client Users or Facilitators
- To send marketing and promotional communications (opt-out available)
- For analytics, quality control, training, and product improvement
- For compliance with legal, contractual, or regulatory obligations
- To prevent fraud, misuse, or violations of law or policies
F. DATA SHARING AND DISCLOSURE
- With Client Users: Information of Subject Users is shared with Client Users who initiated the background verification process.
- With Facilitators: Data is shared with diagnostic labs or third parties engaged for drug testing, education or employment verifications or other verification bodies.
- Legal Compliance: Data may be disclosed to regulatory authorities, courts, or law enforcement if legally required.
- Business Transfers: In the event of a merger, acquisition, or sale of the Company or its assets, your data may be transferred accordingly.
- With Affiliates: Personal Information may be shared with subsidiaries or group companies that provide the same level of data protection.
- Anonymized Aggregates: We may publish aggregated, anonymized insights for marketing, analytics, or business purposes.
G. DATA RETENTION
- We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
- Subject SPDI will be retained for a period of 6 months post-completion of Services, unless requested otherwise by the Client User.
- We may retain certain information in backup or archival formats to comply with applicable laws or for legitimate business interests.
H. CROSS-BORDER DATA TRANSFERS
If data is transferred outside India, it will only be to jurisdictions that ensure an equivalent or higher level of data protection as per Indian law.
I. DATA SECURITY
- We implement appropriate administrative, technical, and organizational security measures to protect personal data from unauthorized access or disclosure.
- However, no system is 100% secure. In case of a data breach, we will take necessary steps to mitigate harm and notify relevant users, if required by law.
J. YOUR RIGHTS
You have the right to:
- Access your personal information
- Request rectification or erasure of inaccurate data
- Withdraw consent or object to processing (with consequences noted)
- Lodge complaints with the Grievance Officer
Note: We may require identity verification before processing requests. Withdrawal of consent may result in reduced functionality or suspension of services.
K. CHILDREN'S PRIVACY
Our Services are not intended for use by individuals under the age of 18 without appropriate parental or guardian consent. We do not knowingly collect personal information from minors.
L. UPDATES TO THIS POLICY
We may revise this Policy periodically to reflect changes in legal, technical, or business developments. Updates will be published on this page with a new Last Updated date.
M. OPT-OUT MECHANISM
Users can opt out of promotional communications by following instructions in the emails or contacting the Privacy Officer. Transactional or legal notifications will continue even if marketing preferences are updated.
N. GOVERNING LAW AND JURISDICTION
This Policy is governed by the laws of India. Disputes, if unresolved amicably, will be referred to arbitration under the Arbitration and Conciliation Act, 1996, with Bangalore as the seat of arbitration.
GLOSSARY
| Term |
Definition |
| Active User | An individual directly interacting with the Website or Services |
| Passive User | A Subject User whose data is shared by an Active User |
| Subject SPDI | Sensitive personal data collected for verification |
| Facilitator | Third-party service providers aiding the Company |
| Client User | Entity requesting the background verification |
| Personal Information | Any data that can identify a person directly or indirectly |