Mystery Shopping

Say bye to liabilities and lending risks forever

Mystery Shopping Services

FactSuite provides Mystery Shopping solutions to business enterprises enabling them to monitor review & revise marketing strategies aimed at higher customer satisfaction levels & generating more sales. Since growing consumer demands and the consequent response of leading business houses has created a more complex and competitive marketplace, one that requires being more adaptive to customer needs and more aggressive at exploiting their unique capabilities to meet those needs.

Our Mystery shopping services includes:

Services Description
Customer Service evaluation Evaluating the effectiveness of customer service delivery against set standards.
Merchandise Integrity evaluation Evaluating the effectiveness of merchandising strategy implemented & identifying any related issues
Store/ Branch standards evaluation Evaluation of the standards maintained at various stores/ branches against the company benchmarks
Competitor performance evaluation Evaluation of competitor’s performance levels against the company’s levels
Competitor price comparison Evaluation of competitor’s pricing levels against the company’s levels
Associate Integrity evaluation Evaluation of associate’s Integrity levels through specific surveys
Associate morale evaluation Evaluation of associate’s morale levels through specific surveys
Associate performance evaluation Evaluation of associate’s performance to administer company’s incentive programs
Enquiry Form